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Check-in

– Normal Check In time starts at 14h00, but every effort will be made to accommodate earlier or later Check Ins (if arranged in advance). It is however, to drop off luggage prior to Check In if desired.

Check-out

– Checkout time is 11h00. Please tell us in advance if you require a later Checkout and we will do our utmost to accommodate your request.

Room keys on arrival

– During normal working hours the keys will be handed over to the guest after payment and administration. Special arrangements for key collection must be made for late arrivals.

Room keys on departure

– Please leave the room keys in the door of room. Guests do not have to lock the door on departure. However please close the door completely when leaving.

Room keys during long term stay

– Long term stay over guests must lock their rooms on their way out and keep their set of keys for the duration of stay.

Lost key or damage to locks

– The cost for replacement of lost room keys or damaged locks is applicable and a total amount of R50 for lost keys and R200 for lock replacement to be paid immediately.

Breakfast

– Breakfast is served in the dining room area, between 08h00 and 9h00. If you require a different timing for Breakfast, please advise us on arrival.

Smoking

– Smoking is completely forbidden inside the house.

– Smoking is permitted outside the house, please use the ashtrays placed in the yard and barbecue area.

Refunds

– There will be no refunds for early departures, for breakdowns of air conditioner, heater, appliances, etc, if said breakdown is due to weather and /or other conditions over which the house owner has no control.

Guest Rooms

– Please do not use flammables for heating, cooking or the like, irons candles, etc, in the guest room without the consent of the Guesthouse owner.

– Cooking, eating and storing food in the rooms is not allowed.

– Please do not use guest rooms for business activities or for any purposes other than accommodation use, without the consent of the Guesthouse owner.

Valuables, security and storage

– The management is not responsible for lost items. Please lock the doors when you leave.

– Although the guesthouse management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security.

– Keep rooms locked at all times when absent.

Parking Lot

– Parking is available free of charge for all house guests. Do not park in the way of the electrical motorized gate when in a fully open or half way open position as it closes automatically after a few seconds.

– Do not leave any valuables inside your car while it is parked. The Guesthouse cannot accept responsibility for the loss or theft of any such articles while your car is parked.

Toilets

– No cigarette buds, cotton buds, tampons, sanitary pads or any other material, other than toilet paper may be flushed down the toilet. Charges will occur for any blockage.

General

– Guests have no access to rooms and areas marked “PRIVATE”.

Common areas:

The living room, dining room and swimming pool are common areas of the house and guests are encouraged to use them to their need or recreation, nevertheless there are some rules to abide by:

Living Room

– Guests are allowed to use this common area and its appliances i.e. LCD TV and cable TV.

– Should be kept as you’ve found it nice and tidy. If by any chance you notice any dirt please inform the owner.

– Avoid making noise or disturbing the other house guests, musical instruments, radios, televisions, stereos, and/or any other source of amplified sound shall be played at a volume that shall not disturb or annoy other guests we shall pay attention to limiting noise between the hours of 10:00 p.m. and 8:00 a.m., we also request the guests to restrain from making any noise outside the building, in the courtyard or directly in front of the building.

Dining Room

– Please use this common area to have your meals, preparation and cooking should be conducted in the kitchen area.

Swimming Pool

– The pool is at your disposal from 08h00 until 20h00. You must arrange with the Management for access to the pool outside of these hours.

– Guests may use the pool on their own risk;

– No children are allowed near the pool without adult supervision;

– Keep the pool area neat and clean at all times;

– Keep noise level at the pool area low as other guests rooms are situated directly above the pool;

– Please inform kids not to urinate in the pool water (let us keep the pool hygienic for other guest as well);

– If you’re part of a group stay, try to maintain occupancy time & rate at acceptable levels as the other guests may also want to enjoy the pool.

You’re Liabilities

– We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear is excluded.

– Please report any accidents or incidents to the guest house management in connection with any property damage.

General incapacity

– The Guest House cannot be held liable if any of the following events or conditions prevents the guest house from fulfilling its obligation to guests. However, the guest house will take necessary steps to minimize disruption and discomfort to guests under these conditions:

* Unanticipated interruption to electricity, water, sewage to and from the guest house;

* Industrial actions, civil uprising or criminal activity;

* Fire, frost, flooding, wind or any other force major event.

Because we have several guests, we ask you to respect each other concerning cleanliness of the common areas and noise level. If we receive complaints, you will be given a warning. Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.

Please respect the house and its occupants.

Environmental Policy

– The owners of Guesthouse are dedicated to the protection of our planets resources and would encourage our guests to help us by:

* Switching off lights when not in use;

* Ensuring that taps are always turned off after use;

* Avoiding the unnecessary use of towels – just use what you need.

* We will sort the recyclable rubbish collected from guest rooms i.e. paper, plastic, glass and metal.

* We thank you in advance for your comprehension and co-operation.